Policy

Introduction:

The VK is a small company created by Avi Pilcer. We handle every shipment by hand and will pay a particular attention to your product which is of high quality.

We are based in Hong Kong and Tel Aviv. For any inquiry please call: +852 8737 3041 (Mon-Fri: 9am-5pm) or +972 54 946 8048 (Sun-Thu: 8am-6pm) or write at vk@avipilcer.com. We handle every enquiry with care.

Refund Policy:

For any disfunction in the product shipped or unreceived item, we will send you a extra item upon proof of non deliverability or disfunction.

We will handle your case with care.

Delivery info:

We ship your VK products with most care, we use 3 providers:

-Hong Kong Post for Asia delivery

-Sheng Fong Express for mainland China

-EMS for America, Europe, and the rest of the world.

Shipping charges:

For every item purchased there are shipping fees depending on the size and weight of the item, the shipping charges are indicated at the moment of the purchase and range between $9 and $29.

Payment method:

We use Paypal gateway system to process your payments. You can purchase without opening a paypal account. Just introduce your credit card information when needed.

If you encounter any problem during the payment process, please contact us immediately at +852 8737 3041 (Mon-Fri: 9am-5pm) or +972 54 946 8048 (Sun-Thu: 8am-6pm) or write at vk@avipilcer.com. Our support team will handle your order with care.

We wish you a life full of love and passion, may you encounter the beauties of this world beyond what eyes can see...

Best to you,

Avi Pilcer and the VK Team